Terms of Service

These terms govern your use of LandedSource. By submitting a request, accepting a quote, or paying for an order, you agree to them.

What we do. LandedSourceacts as a cross-border purchasing agent. We source products on Chinese marketplaces, confirm availability and price with the seller, and arrange international delivery to the destination you provide. We are not the manufacturer, importer of record, or seller of the goods unless we state otherwise in writing.

Quotes and pricing. Quotes are estimates based on supplier pricing, weight, and published rates at the time of quoting. International shipping, duties, taxes, and customs fees are disclosed before payment. Duties and tax estimates are not binding on customs authorities; any final assessment is your responsibility. We confirm any variance over 15% with you before charging your card.

Payment and cancellation. Payment is collected in advance. Orders enter purchasing after payment and cannot be cancelled once the seller has shipped the goods. Cancellation requests made before dispatch are refunded minus any non-recoverable supplier or payment costs.

Customs and compliance. You are responsible for confirming that the goods are legal to import into your country and for paying any duty, tax, or clearance fee assessed by customs. You are responsible for providing a complete and accurate delivery address.

Delays. Delivery windows are estimates. Supplier stock, customs clearance, weather, and carrier delays are outside our control and are not grounds for a refund on their own, though we will work with you on a resolution.

Liability. To the extent permitted by law, our total liability for any order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses, including lost profit or lost business opportunity.

Governing law. These terms are governed by the laws of the jurisdiction stated in the operator details below, without regard to conflict-of-law rules. Disputes will first be raised with our contact address so we can attempt resolution.

Changes. We may update these terms; the revised version applies to orders placed after the date above.