Refund Policy

We want you to receive what you paid for. This policy explains when a refund applies and how to ask for one.

Supplier cannot fulfill. If the supplier cannot fulfill your order within 14 days of purchase, we will issue a full refund of the amount you paid.

Damaged or not as quoted. If the item arrives damaged or materially different from the confirmed quote, contact us with photos within 7 days of delivery. We will arrange a replacement or a refund.

Before dispatch. If you cancel before the supplier ships, we refund you minus any non-recoverable supplier or payment-processing costs we have already incurred.

After dispatch. Once the goods have shipped internationally, the order cannot be cancelled. International return shipping is your responsibility unless the item was damaged or materially different.

Not covered. Customs duties, taxes, and clearance fees assessed by your country; delays caused by customs, carriers, or events outside our control; and items damaged after delivery.

How to request. Reply to your order email or use the contact address below with your order number and, for damage claims, photos. You can also request a refund from your order page. We respond within 3 business days.

How refunds are paid. Refunds go back to the original payment method. Once approved, your bank or card issuer typically posts the refund within 5-10 business days.